Frequently asked questions
Your top printing questions answered.
Everything you need to know
We understand that you may have some questions while creating your custom print. We’re here to give you a helping hand by answering our most commonly asked questions.
Frequently asked questions
Every order goes through our internal quality control process before it's printed. One of our in-house designers will create a digital print preview for you to review. Once we have your approval, your order will be sent directly to print.
If we have not heard back from you after 48 hours, our in-house design team will approve your professionally-reviewed proof. We take these steps to ensure your order is sent to print in a timely fashion.
Our designers review every image to make sure they look perfect. If you selected a design service or we notice an issue with your image, we'll wait for your approval before sending anything to print
Every canvas we create is treated with an ultra-protective UV-matte laminate. This means your print will never crack, flake, fade, or bubble. Guaranteed for life.
We sure do! Oversized prints are our specialty and an excellent wall-art option that’s quite easy to achieve. We can print up to 102 cm×183 cm. Custom oversized prints are available too. We're here to help you choose the right photo to make your big, beautiful custom canvas print come to life. Chat with us to see how we can help!
Yup, just contact us and let us know your preference.
The cost varies depending on the size, edge, and frame you choose but canvas prints start at $54.00 USD for a 20 cm×25 cm with a 2 cm gallery wrap.
A canvas print is your image printed with inkjet printers onto our high-quality archival canvas material. The canvas is then stretched, also known as gallery-wrapped, around an internal wooden frame allowing it to be visible from all sides.
Archival canvas is a specific type of canvas that is made to last a lifetime when printed with a giclee method. Most inexpensive canvas is full of harmful optical brighteners to produce a brighter canvas but this can drastically reduce its lifespan before it begins to crack or fade. Our canvas uses minimal brighteners to ensure you still get that same amazing brightness while maintaining a 100+ year archival guarantee.
If you accidentally spill something on your canvas, we recommend dabbing it with a moist cloth. Only rub if dabbing isn't proving successful.
We recommend measuring the space you're aiming to fill. If possible mark the corners with a pencil to best decide the size you're happy with. Start with a few standard sizes to see which one fits your wall best. For a small spot in a hallway or kitchen, we'd normally start with 46 cm×61 cm. If you're filling a space above a small couch or in a dining room we'd start with 61 cm×91 cm. Above something like a queen bed or full couch we'd usually check 91 cm×137 cm first and go from there!
That depends on the depth of photo wrap selected: 2 cm is about 1 inch per side and 3 cm is about 1.5 inches per side. If you'd like to add a bleed we recommend at least that much, but you can always choose the black or white border option as well.
Yes! Simply choose the "Touch Up" option from the Services tab and include the text, font, color, and placement in the textbox. Our designers will add it for you and send you a proof when it's done so you can approve the design.
A giclee canvas print is a canvas print that has been made with an inkjet printer using archival methods and tools. This means that our canvas material, inks, and methods all guarantee you a print that will last a lifetime.
When placing an order the dimensions you put in will always be for the image itself. The frame and/or mat will be in addition to the size you've selected.
Our framed prints are crafted with a 1.25” wood frame and we offer a 2” mat border depth. The image you uploaded will be printed at the dimensions you selected in our builder. If you choose a mat there will be an additional 11 cm added to the total height and width of your print. Without a mat, there will be an additional 6 cm to the height and width of your selected size.
The cost varies depending on the size, frame, and mat you choose but framed prints start at $79.00 USD for an 20 cm×25 cm without a mat.
Our frames are made of solid pine and come in espresso brown, black, and white.
A framed print is your image printed using inkjet printers onto an archival lustre paper. We then insert it into a frame with low-glare plexiglass put on top of the image. You also have the option of a 6 cm mat to include around the image.
A damp cloth should be all you need to clean the outside of a framed print! If you have any issues behind the glass please contact our customer service team at email@example.com. We advise against opening the frame due to how they’re sealed.
Absolutely! Start creating your photo collage today and you will be able to choose between our collage canvas prints or our collage framed paper prints.
Yes absolutely! You can pick layouts that work for portrait, landscape or square to best show off your memories.
We don't have custom layout options but if you let our customer support team know what you have in mind at firstname.lastname@example.org, we can help out!
You can always pick different sizes as we have layouts made specifically for each ratio. One may work better for what you had in mind.
The cost will vary depending on the size and product (framed or canvas collage) you choose but photo collage canvas prints start at $54.00 USD for a 25 cm×20 cm canvas print, gallery-wrapped on a 2 cm depth frame.
Yes absolutely! Just reach out to our customer service team at email@example.com and we can set up something custom for you!
We can print each panel at 97 cm×183 cm for a total of 183 cm×290 cm if you have the image to support it.
A triptych print is an image that continues across three individual canvas panels. These three pieces are to be hung with a gap between them to create a unique look. Normally these three panels would all be the same size making up one large print. However, if you’re looking to create a triptych print with custom sizes or a multi-panel layout beyond three pieces please reach out to our customer support team.
Reach out to our customer support team at firstname.lastname@example.org with the image you're trying to use! We’re always happy to help.
Pet portrait photo guide
Eye level and straight on
Getting down to the same level as your pet will make it easier to capture your pet up close and when they’re looking straight at the camera. Holding a treat above the camera often does the trick!
Natural lighting is key
Natural light always results in the best photos, try taking your pet’s photo in the morning, early evening, or in a well lit room.
Things to avoid
Uploading blurry or dim photos
Two or more pets in a photo
Taking the shot from overhead
Make sure no ears are cut out of the photo
Our Pet Portraits are for pets of all shapes and sizes. Seeing your beloved pet smiling is what any pet parent lives for. Whether they are dogs, cats, bunnies, horses, hedgehogs, lizards, you name it, you can cherish all the memories you've shared together with a pet portrait.
The cost varies depending on the size but our pet portraits start at $39.00 USD for a 30 cm×30 cm canvas print, gallery-wrapped on a 3 cm depth frame.
Discounts, deals, and other special offers are not valid towards the purchase of gift cards.
Our gift cards are entirely digital. You'll receive the gift card via email within 15 minutes of purchase, allowing you to gift it right away!
Yes! When using a gift card to make a purchase on our site you may still use a coupon or other gift cards on the order.
When you purchase a gift card from our site it won't have an expiry date. It will be ready when you are!
Once you've approved your digital proof, you can expect your order to arrive within 12-14 days with Standard Delivery and 9-11 days with Expedited Delivery.For U.S. customers in Alaska, Hawaii, The Virgin Islands & Puerto Rico expected delivery timelines may vary.
Digital proofs are typically available within one to two business days.
We proudly offer a Love it for Life Guarantee and are happy to reprint an order or process a full refund depending on the issue! We want to make sure you love everything you receive from us. Let us know at email@example.com!
Our first hope would be that we could fix the issue or concern you have. Our ‘Love it for Life Guarantee’ means that we want everyone to receive something from us that they’re proud to hang on their walls. If we’re not able to or you’d simply prefer a refund we could proceed with a full refund instead.
We generally don't recommend hanging prints anywhere that's particularly humid - like bathrooms! It can cause the wood from the frame to warp. While our canvases are water resistant we wouldn't recommend outside due to the moisture as well.
We accept JPEG, PNG, and TIFF files up to 100MB. If you have an alternate file you can choose the "I'll upload my image later" option, complete the order without an image and then send us the file through our Hightail here: https://spaces.hightail.com/uplink/canvaspop
Yes! If your image is low resolution our designers can use a filter to help smooth out pixelation and help your image look its best! We'll always run it by you first, though, in case you don't like how the effect looks or want to submit a higher resolution image.
We would only use your image to print it out for you. We never sell any photos to third parties or use them anywhere else without your explicit permission.
Yes! As soon as it ships you will get tracking information in your email.
We offer both Standard and Expedited delivery options. With either option you will see an expected delivery date when purchasing to ensure your print arrives on time. Standard delivery is quoted to arrive approximately 12-14 days after the date you purchased. If you need it in a hurry, select Expedited Delivery and your order will arrive within 9-11 days, post purchase. Expedited Delivery removes the digital proofing stage to ensure your order is sent to print immediately after it has been internally reviewed by our designers.
Your order will ship within the same timeline even if there are several pieces. When they go out, you'll get tracking information in your email.
We ship with several couriers depending on the destination city or country. We ship using the best carrier available to us for a given destination and delivery timeline. Most packages are shipped using FedEx.
From a small 20 cm×25 cm to a large 91 cm×137 cm, we offer the largest selection of canvas prints in the industry. We make it easy by suggesting sizes that work perfectly with your desired image. We are known for our large wall art prints.
Absolutely! You can change the size to match your space, add a filter or text, or even request custom design work. Chat with us or email firstname.lastname@example.org and our team will be happy to help you out with your custom wall art.
With every order, one of our in-house designers creates a digital print preview for you to review. Once we have your approval your order will be sent to print.
Certainly! We have lots of creative layouts and configurations available for multi-canvas installations. Chat with us or email email@example.com for more details.
You bet! We have a collection of art to choose from here. We can also turn any piece into black and white for you, free of charge. Select the Black and White filter while you are customizing it or let us know and we can update your order for you.
All pieces we ship come with our Love it for Life Guarantee. This covers any issues related to the physical canvas upon receipt such as shipping damage, scratches or flaws in the piece. This also guarantees that your print will never fade or sag over time. If you ever run into any of these issues with a piece from us please reach out to firstname.lastname@example.org and we'll be happy to make it right.
If you're not 100% happy with the art piece you received please reach out to our team as well at email@example.com. We'd be happy to discuss how we can get this fixed for you!
Head to My rewards to see your points balance and then select the reward that you want to redeem. Once you click on the redeem button you will be provided with a code you can use at checkout.
You can track your points at any time by logging into your account and navigating to "Rewards" in the drop down. This will also allow you to redeem points and see account activity.
Absolutely. Our design team can work with you to get the exact colors for your print.
You bet! Let us know what you are looking for and we'll find a suitable font to help ensure your art is perfect.
Each template is configured for three standard sizes, but our design team can work with you to find the best size for your art.
Yes. Our tabletop canvas prints come with a foldable built-in easel as well as mounting hardware for flexible display options throughout your home.
Unfortunately not. Bundle print sizing comes preselected when purchased as a set. Prints within each bundle cannot be swapped for others, though you can switch between landscape and portrait.
Print bundles are sold at an already discounted price and are excluded from all other sales, discounts and offers. Applicable discounts will still apply to any other non-bundle products in your cart.
Metal wall art prints are decorative artworks printed directly on metal sheets that are designed to be hung on walls. Using state of the art print technology your photos are infused onto coated aluminum for a compelling, vibrant, and durable presentation.
When hanging metal wall art prints, it's important to consider the weight of the print and the type of wall it will be hung on. There is a hidden fixture on the reverse side of each print that floats the metal print off the wall. Larger prints come equipped with a special 3/10 cm inset frame and mounting hardware to ensure they are securely attached to the wall. Where smaller traditional sized prints come with 1/5 cm inset bracket making it easy to hang on a hook or nail. Styles and selection vary based on the size of the print you order.